Ticket System

This system manages customer support tickets through dedicated text channels.

open_ticket

(Admin Command)

Usage:
/open_ticket
Default Values:
None.
Permissions:
Administrator.
Description:
Generates the main ticket panel message in the current channel. This message contains buttons for users to create new support tickets. Only one panel should exist per server.

close_ticket

(Staff Command)

Usage:
/close_ticket
Default Values:
None.
Permissions:
Customer Service Role.
Description:
Generates a new message with controls to close the current ticket. This command can only be used within an active ticket channel.

add_participant

(Staff Command)

Usage:
/add_participant <user>
Default Values:
None.
Permissions:
Customer Service Role.
Description:
Adds another user or member to the current ticket channel, allowing them to view and participate in the conversation.
Parameter Descriptions:
user: The user to add to the ticket.

remove_participant

(Staff Command)

Usage:
/remove_participant <user>
Default Values:
None.
Permissions:
Customer Service Role.
Description:
Removes a user from the current ticket channel, revoking their access.
Parameter Descriptions:
user: The user to remove from the ticket.

archive_ticket

(Staff Command)

Usage:
/archive_ticket
Default Values:
None.
Permissions:
Customer Service Role.
Description:
Sends a archive of the ticket. Can only be used in a ticket channel.
Parameter Descriptions:
None

Note: This command has a cooldown of 10 minutes as it will make a lot of API calls.

r (Canned Response)

(Staff Command)

Usage:
/r <reply>
Default Values:
None.
Permissions:
Customer Service Role.
Description:
Sends a pre-written, canned response into the current ticket channel. This is used to quickly answer common questions.
Parameter Descriptions:
reply: The specific canned response to send, chosen from a pre-defined list.